Response from Ruolan

Thank you for your feedback. I made every effort to provide responsible care for Buddy and kept communication transparent throughout the stay, sharing daily updates, photos, and videos. You also knew that I don’t speak Dutch — all of our in-person communication was in English. When you later sent short Dutch messages, including care instructions, I did my best to understand them using translation tools. To support clearer communication, I even translated some of my replies into Dutch, though I couldn’t fully verify the accuracy. This was my first time caring for Buddy, and I relied entirely on the information you provided. It was only during the stay that I gradually realized he needs extra attention outdoors — something that wasn’t clearly explained at the start. Had that been communicated earlier, I believe our collaboration would have gone more smoothly. If there was anything I was doing incorrectly, I would have appreciated being told directly during the stay, so I could make adjustments immediately. At the same time, I understand that as the sitter, it’s also my responsibility to ask the right questions early on and not rely solely on what is provided. In hindsight, I should have asked more detailed questions and confirmed key instructions in writing. I’ve learned from this and will apply it in future bookings. I hope your future experiences on Petbnb go more smoothly.

Response from Ruolan

Dankjewel voor je lieve woorden! Ik heb echt genoten van de tijd met Kuzco, zo’n lieve en energieke hond ;)